(800) 473-4237 / 508-992-6464 sales@focenter.com

ASKFOC_web2-QUESTION:  I got the datasheet, quick start guide and video demo at http://bit.ly/24TpGzI, thank you, but have these technical questions still on the Phenix Fibersect MT cleaver:  Is the saw warranted and can it be replaced?


ANSWER:  The Phenix Fibersect MT cleaver saw is warranted for 100,000 cuts or 1 year, whichever occurs first.  Phenix inspected several saws with about 40,000 cuts and our 100,000 projection is based on observed wear.

The saw can be easily replaced. This is done by replacing the saw assembly which includes the saw, motor and motor bracket. The motor is replaced as part of the saw assembly.  Instructions would be furnished with the purchased assembly. An electronic technician can easily do this in 15 minutes or less.

Thank you for visiting the product page.  Let us know if we can answer any other more specific questions at sales@focenter.com or 508-992-6464.

SM6AskFOCIcon  Answered by AskFOC Technical Team January 18, 2017


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Kathleen Skelton

About Kathleen Skelton

Kathleen Skelton, Director of Strategic Marketing's experience includes management positions at Lightwave, KMI Research, PennWell Publishing, Beacon Communications, and Security Innovations, Inc. As a strategic marketing director, she utilizes her expertise in business development, online strategy, marketing planning, digital best practices, standard operating procedures development, and database design, management and training. Kathleen has global business and marketing experience. Outside of FOC, Kathleen is passionate about her volunteer work for several organizations and works with youth groups teaching business strategy for various community projects. In her volunteer work, Kathleen is committed to developing tomorrow's leaders through exciting, strategy-focused business education. This mission guides all of her work outside of the corporate office. Kathleen graduated from Curry College with a BA in Communications and Education and minors in English and Psychology. Kathleen resides outside of Boston, MA with her husband and four children. Follow @KATHLEENSKELTON