“On 8/27/2019 I was alerted that we were out of OP-29-GEL optical adhesive and our system had not placed that item in my queue to purchase. It was really late in the day, almost 3:00 PM Pacific time. I knew there was probably no way that I could get the product in by the next day, especially when I found out that you were located in Massachusetts.
So I gave your company a call and Brian answered. He helped me with pricing and told me that you had the product in stock. I communicated how badly we needed the adhesive and he said that he would check to see if he could get it out the door and would call me back. Again, I’m thinking there is no way. He called back in less than ten minutes and said he could make it happen so I gave him a purchase order and payment information still thinking to myself there is no way we will get this the next day.
Well, thanks to the efforts of Brian and whoever does the shipping in your company, we received the product the next day early am, without missing any production time. Brian and the shipping person should be commended on their efforts and the great customer service. Again, thank you for the effort you put out to ensure we received what we needed.”
Leupold & Stevens
- …FOC’s prompt and friendly response to inquiries is very helpful, especially when time is important… - October 30, 2019
- …He called back in less than ten minutes and said he could make it happen… - September 11, 2019
- There are many reasons to hike the Presidential Traverse including this one ~ - August 12, 2019
- …I contacted the FOC to discuss our options and they had their recommended product in my hands the next day… - August 8, 2019
- … one thing I like about working with FOC is the ability that they have to explain the technical aspects of fiber optics to all levels of my work force. Whether it’s a seasoned veteran, or a new hire, every time they come out our team improves … - August 8, 2019
- … we were up running again faster than we really could expect … - August 8, 2019
- …I have had the best customer service… - August 8, 2019
- …after many years of excellent relationship, we got more than a good supplier, we have good friends… - August 8, 2019
- …a quality organization… - August 8, 2019
- …Mario and David especially were attentive to our needs, and were not satisfied till we were happy with the results… - August 8, 2019