“On 8/27/2019 I was alerted that we were out of OP-29-GEL optical adhesive and our system had not placed that item in my queue to purchase. It was really late in the day, almost 3:00 PM Pacific time. I knew there was probably no way that I could get the product in by the next day, especially when I found out that you were located in Massachusetts.

So I gave your company a call and Brian answered. He helped me with pricing and told me that you had the product in stock. I communicated how badly we needed the adhesive and he said that he would check to see if he could get it out the door and would call me back. Again, I’m thinking there is no way. He called back in less than ten minutes and said he could make it happen so I gave him a purchase order and payment information still thinking to myself there is no way we will get this the next day.

Well, thanks to the efforts of Brian and whoever does the shipping in your company, we received the product the next day early am, without missing any production time. Brian and the shipping person should be commended on their efforts and the great customer service. Again, thank you for the effort you put out to ensure we received what we needed.”

Rick Lucas
Leupold & Stevens

Fiber Optic Center (FOC)

About Fiber Optic Center (FOC)

Fiber Optic Center (FOC) is proud to post both external and internal articles as helpful resources. FOC is an international high technology sales, marketing, distribution, manufacturing and consulting company. FOC has several areas of specialization and expertise, in which they are the industry leader, making them the preferred choice for many of the world’s fiber professionals. In these key technology areas, FOC is “at least as technical as the manufacturer” about the products they sell. FOC also strives to “make the business part easy,” offering outstanding and personal customer service, low or no minimum purchase order values, and from-stock delivery on industry-leading products and technology. Their main focus is assisting cable assembly houses with supplies, equipment, consulting and technical support in the manufacturing and testing of fiber optic cable assemblies. FOC is the industry connection to the most innovative optical products, technologies and technical experts who integrate their manufacturing knowledge and vast experience into customers’ worldwide operations.