Letter from President
The start of 2016 marks a new era for Fiber Optic Center. After founding FOC 24 years ago, Neal is semi-retiring, working half time in an advisory and business development capacity, and enjoying some well-deserved time to pursue his interests outside FOC: philanthropy, producing jazz, traveling and time with family. I’ve been at FOC, working closely with Neal, since 1995 and am excited to be leading the great team assembled here.
In spite of the change at the top, our core ways of doing business remain the same. FOC maintains a customer-first, service-oriented approach; strives to be the industry’s leading experts in fiber optic cable assembly manufacturing and testing; and adheres to our ‘non-compete’ policy of not manufacturing assemblies in-house. We continue to provide onsite technical support at the customers’ facilities all over the world.
The goal is for every customer interaction to be easy, pleasant and transparent: outstanding service, competitive prices and the highest quality products, coupled with hard work and a ‘can do,’ team-focused attitude. We don’t think of ourselves as salespeople, but rather as technical guides navigating customers to the right choices, while assisting them in easy ordering, timely delivery, equipment installation and on-going product support.
Strong relationships with our suppliers is important. In general, FOC offers entire product lines, compared to some others who limit themselves to cherry picking the most popular products. Our long term relationships ensure we are the first to know when new technologies and products become available. We have increased and updated our marketing efforts, so customers become aware of new product developments right away. The website is streamlined and provides better product findability. Our Blog and Video library is continually expanded, with useful technical information within a few clicks away, making an industry destination.
In the upcoming years, we will continue to be the source for our customers. Please feel free to contact me or any of our capable staff for additional information or questions. Thank you for your past consideration of Fiber Optic Center, and we look forward to working with you for months and years to come.
President and CEO