Contact Us (800) IS-FIBER  • 508-992-6464 
sales inquiries sales@focenter.com • all other inquiries: FiberOpticCenter@focenter.com

FOC STATEMENT ON CORONAVIRUS (COVID-19)
issued by Ben Waite, President and CEO


update: April 15, 2020

  • FOC remains open and ready to ship your orders
  • FOC personnel continues to work remotely whenever possible
  • The office and warehouse at 23 Centre Street, continues to work on a skeleton crew
  • Anyone coming to 23 Centre must do a health self-assessment, wear FOC provided PPEs and follow Covid-19 safety protocols
  • FOC is providing PPEs to FOC personnel for personal use and safety, and donating PPEs to local hospitals, health & public safety and other organizations in need
Latest News from Fiber Optic Center: April 6, 2020
A RECESSION’S EFFECTS ON FIBER OPTIC CABLE ASSEMBLIES MESSAGE FROM FIBER OPTIC CENTER’S PRESIDENT AND CEO…
Managers in most businesses now face a common task: how to revise their twelve-month projections or plans for calendar 2020. This is a thorny problem. In a sense, we are still in a data-gathering phase before we can work on conclusions about how much demand may decrease and what products will be affected, including where, when, for how long, and how severely…(read more)
Latest News from Fiber Optic Center: April 2, 2020
COVID-19 AND FIBER OPTIC CABLE ASSEMBLIES…
The spread of this disease has raised two issues for manufacturers. The first one is near-term: how much will travel restrictions and government-mandated – and temporary – business shutdowns affect assembly manufacturers. The second one is longer-term: how much an economic downturn or recession will affect demand for optical cable assemblies. In the latter case, US unemployment is spiking up, consumer spending is plummeting, and economists are openly discussing the likelihood or the potential duration of a recession…(read more)
update: April 1, 2020

Headquarters State, Massachusetts:
Massachusetts Gov. Charlie Baker has extended the commonwealth’s work-from-home mandate to May 4 for non-essential businesses.

In addition to the stay-at-home advisory remaining in effect, the Baker-Polito administration also affirmed that the previously stated guidelines for essential businesses, that Fiber Optic Center (FOC) falls under, remain in effect. FOC remains open and supplying our customers.

FOC Personnel and Schedules:
23 Centre Street, New Bedford, MA currently has one person on the Sales floor, one person on Customer Service floor, and a rotation of shifts in Shipping with intense cleaning in between. All other employees are working remotely.

update: March 23, 2020
AFTER REVIEWING THE DETAILS OF GOVERNOR BAKER’S ORDER, FIBER OPTIC CENTER’S STATUS REMAINS UNCHANGED. WE ARE CONSIDERED ESSENTIAL AND SHIPPING WILL REMAIN OPEN WHILE THOSE WHO CAN WILL WORK REMOTELY.
Fiber Optic Center remains an essential organization as a supplier to essential industries including but not limited to the biotechnology/ healthcare and communications/ information technology. Due to the critical nature, these products have been deemed essential.
Massachusetts Governor Charlie Baker issued an emergency order requiring all businesses and organizations that do not provide “COVID-19 Essential Services” to close their physical workplaces and facilities as of Tuesday, March 24th at noon while encouraged to continue operations remotely.
Included was EXHIBIT A of The Order of The Governor Assuring Continued Operation of Essential Services in the Commonwealth includes the following documentation that Fiber Optic Center falls under:
HEALTHCARE / PUBLIC HEALTH / HUMAN SERVICES
  • Manufacturers, technicians, logistics and warehouse operators, and distributors of or necessary to the supply chain of medical equipment, personal protective equipment (PPE), medical gases, pharmaceuticals, blood and blood products, vaccines, testing materials, laboratory supplies, cleaning, sanitizing, disinfecting or sterilization supplies, and tissue and paper towel products
COMMUNICATIONS AND INFORMATION TECHNOLOGY
Communications:
  • Maintenance of communications infrastructure- including privately owned and maintained communication systems- supported by technicians, operators, call-centers, wireline and wireless providers, cable service providers, satellite operations, undersea cable landing stations, Internet Exchange Points, and manufacturers and distributors of communications equipment
  • Engineers, technicians and associated personnel responsible for infrastructure construction and restoration, including contractors for construction and engineering of fiber optic cables
Information Technology:
  • Workers supporting the provision of essential global, national and local infrastructure for computing services (incl. cloud computing services), business infrastructure, web-based services, and critical manufacturing
  • Workers supporting communications systems and information technology used by law enforcement, public safety, medical, energy and other critical industries
 Fiber Optic Center remains open and at full capacity. Our customers’ supply needs are showing signs of increasing during this time and we will continue to work together through open communications and collaboration to maintain or business continuity with our supply partners.  Fiber Optic Center and its supply partners are seen as essential businesses to the health, welfare, safety and operations of the general public in the fight against the COVID-19, therefore we fully expect that our supply partners will continue to deliver on-time quality components.
We appreciate your continued support and please stay healthy and be safe.  If you have any questions do not hesitate to contact us.
update: March 20, 2020
Please send in all critical orders by end of business today.
With many states rolling out the mandate for non-essential businesses to stay at home, Fiber Optic Center wants to make sure we fulfill any of your critical business needs as soon as possible.
Our shipping department continues to send out packages daily. However, we are aware situations could arise that impact our ability to ensure timely delivery of your orders. We suggest you review your material needs and place orders immediately giving us the best chance to fulfill your request.
We understand the requirements for businesses, essential vs nonessential, change daily.  At this time, Fiber Optic Center is considered an ‘essential business’ as we are part of the supply chain involved in supporting the development and manufacturing of medical device equipment used in the fight against COVID-19.
Remember your sales and customer service team will continue to work remotely and be available to help you and your business in any way we can.
Please reach out to your sales representative to start the process for any urgent needs. Thank you for your continued patience and support.
Fiber Optic Center, Inc. is monitoring the global coronavirus outbreak situation very closely and taking proactive measures to ensure the health and safety of all of our employees, customers, vendors, and their families.
We are following all official government guidance and travel advisories. Like many other organizations, we are also:

 

  • Reducing face-to-face meetings and company travel in favor of virtual meetings
  • Enabling telecommuting everywhere possible
  • Educating our employees daily
  • Encouraging employees to exercise caution and take all appropriate health and safety measures

     

Currently, most in our sales, customer service, and accounting departments are or will be telecommuting for seamless interaction with the industry. Our inventory and shipping departments are on-site with new shift schedules to limit the potential for exposure. Our current team is working around the clock to make sure products you want are available when you need them, and we’re prepared to add team members to get this done.
As of March 16, 2020, we have not recorded any specific disruptions of our upstream supply chain (incoming goods from suppliers). Shipments to our customers are currently not experiencing longer lead times. Customers should place new orders promptly. The situation is fluid and if we are informed of delays we will pass that information along to our customers as soon as possible. Please ask your FOC Sales Representative for information specific to your account.
These measures are temporary and aimed to prevent the spread of the virus, shorten its impact and ensure the health and safety of our employees as well as the general public. We will continue to adapt our approach as needed as the situation evolves and additional government guidance is issued.
Contact:
mediacontact@focenter.com

23 Centre Street
New Bedford, MA 02740 USA