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OUR TECHNICAL TEAM
…it is the foundation of our business. They are literally the face of our business, and we take a lot of pride in the quality of the people on our technical expert team.
Do you want to travel the world? We target outgoing, polite, well-spoken individuals who do not mind getting their hands dirty, fixing problems and traveling the globe. Our technical team members are problems solvers first and business development next.
This Technical Expert Business Development Manager position requires an innovative thinker with cable assembly manufacturing experience to help our customers improve their operations while helping change the world through the next industrial revolution (internet of things, IoT).
We do not pay attention to sex, race, creed, color, odd footwear, religion, sexual orientation, etc. — we seek friendly personalities who can help us keep our customers happy, respected, and left with improved processes and operations.
How do we do that? Well, what we do pay attention to includes:
- The knowledge base of cable assembly manufacturing
- Passion for Travel
- Driven and dynamic personality
- Confident, strong interpersonal skills
- Independent and Honest when working with minimal supervision
- Team player with the highest level of integrity
- Desire to exceed measurable performance goals
- Humility with the ability to admit mistakes
More Official Technical Expert Business Development Manager Job Description
We are looking for an individual with cable assembly floor operations experience to work closely with our sales team to set appointments with our customers and provide technical support over the phone, virtually, and face-to-face.
This position is additionally responsible for vetting and developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. To be successful, our Technical Expert Business Development Managers build instant rapport and achieve customer satisfaction.
Technical Expert Business Development Manager Responsibilities
- Partnering with our Customers and learning their operations needs
- Investigating and Identifying Customer Needs
- Solving Customer’s Equipment, Process and Operations Needs
- Prospecting and vetting industry leads
- Communicating with customers
- Identifying sales opportunities.
- Maintaining a database of service calls for current and potential customers.
- Staying informed about industry and products.
- Strategizing with team members to innovate and improve the overall inside sales process.
- Creating Documentation and Content in form of Articles, Videos and Training Materials.
- Constant Pursuit of Improved Listening Skills and Effective Communication Techniques
Technical Expert Business Development Manager Requirements
- Minimum 5 years of experience in fiber optic cable assembly production line management.
- Preferred applicants will have experience in a range of fiberoptic sectors (Telecom, Datacom, Medical, Sensors, Military application, etc.).
- Experience in Medical / “Fat Fiber” cable assembly application is a plus, not required
- Experience with Interferometry inspection, Visual inspection, and IL/RL measurement for fiberoptic cable assemblies
- Ability to interpret and analyze inspection data to improve production line performance.
- Ability to define and use data to improve process efficiency.
- Ability to read technical drawings/documents
- Familiarity and experience working with formal Quality Management Systems, Corrective Action resolution, Root Cause analysis.
- Willingness to work on Product Demo Videos
- Willingness to develop content with Marketing Director
- Experience in Virtual Training Meetings Software, Microsoft Office and CRM software such as Salesforce.com
- Ability to travel 50%
- Willingness to travel on short notice
- Travel to customers for on-site equipment maintenance, problem-solving or non-urgent customer service calls (some international)
- Travel to trade shows to demonstrate equipment
- Fluency in English is required (EFL).
- Fluency in Spanish is a plus, not required
- US citizen with a valid driver’s license and passport
- Ability to work unsupervised
- Inventory Management: Shipping, Receiving, Organizing
- Stellar Critical-thinking and Time-management skills
- Professional demeanor and impeccable integrity
- High sense of urgency and innate sales talent
- Experience in a performance-based professional model
- Strong organizational skills and the ability to multitask
- Excellent communication, presentation and networking skills
- Experience dealing directly with small to mid-sized, and large business models
- Exceptional customer service skills
- Strong listening and sales skills
Location
- Traveling Position headquartered out of our New Bedford, MA or San Diego, CA office
Job Type
- Full-time
FOC is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. We are a drug-free workplace.