Fiber Optic Center Customer Service 101

Published: May 28, 2015

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It’s 5 o’ Clock and you realize that you need two more packets of epoxy to complete a multi-million dollar order that is due to ship the next day. You call Fiber Optic Center, place the order and they do whatever it takes to get that epoxy on that truck!

We understand that the smallest of parts can make the biggest of differences and we pride ourselves in providing the best customer service possible. We have a dedicated department that works directly with sales to go above and beyond to support all the activities involved with order placement, processing and post follow up to ensure you get what you want, when you want it and where you want it.

Be it an order for two packs of epoxy or an order for a complete MT production line, our CS team will treat your order with the utmost care.

Follow:@FiberOpticCntr

About the Author

Tom Waite Tom Waite, Vice President Tom Waite started at Fiber Optic Center in May, 2000 in IT, developing an interactive program that became the company website and keeps product information current and accessible for sales and customer service. Since then, Tom has used his product knowledge to lead the customer service, inventory and shipping departments. As Vice President, he continues to lead these departments and company operations. Before Fiber Optic Center, he was an IT consultant for Keene Inc., Boston, MA. Tom graduated from the University of New Hampshire with a BA in Economics and Mathematics and a minor in Business. He currently resides in South Dartmouth with his wife, Heather, and their two daughters, Emma and Breanna. He enjoys skiing, boating, playing golf and traveling in his free time.

About Fiber Optic Center, Inc.

Fiber Optic Center, Inc., (FOC), is an international leader in distributing fiber optic components, equipment and supplies and has been helping customers make the best cable assemblies in the world for over two decades. Several areas of specialization and expertise, in which they are the industry leader, make them the preferred choice for many of the world’s fiber professionals. In these key technology areas, FOC is "at least as technical as the manufacturer" about the products they sell. Striving to "make the business part easy," they offer outstanding and personal customer service, low or no minimum purchase order values, and from-stock delivery on industry-leading products and technology. FOC is the industry connection to the most innovative optical products, technologies and technical experts who integrate their manufacturing knowledge and vast experience into customers' worldwide operations. @FiberOpticCntr

For further information contact:

Fiber Optic Center, Inc., 23 Centre Street, New Bedford, MA 02740-6322
Toll Free in US: 800-IS-FIBER or 800-473-4237 . Direct 508-992-6464. Email: sales@focenter.com or fiberopticcenter@focenter.com

For media contact:

Kathleen Skelton, Director of Strategic Marketing, C: 617-803-3014 . E: kskelton@focenter.com

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