Tom Waite, Vice President
Tom Waite started at Fiber Optic Center in May, 2000 in IT, developing an interactive program that became the company website and keeps product information current and accessible for sales and customer service. Since then, Tom has used his product knowledge to lead the customer service, inventory and shipping departments. As Vice President, he continues to lead these departments and company operations. Before Fiber Optic Center, he was an IT consultant for Keene Inc., Boston, MA. Tom graduated from the University of New Hampshire with a BA in Economics and Mathematics and a minor in Business. He currently resides in South Dartmouth with his wife, Heather, and their two daughters, Emma and Breanna. He enjoys skiing, boating, playing golf and traveling in his free time.
At first glance, “shipping” doesn’t appear to be a jazzy, snazzy topic. Actually, it’s incredibly important to YOU.
If you manufacture fiber optic cable assemblies and you need something –anything– then you need to get the correct item, delivered on...
Shipping, for our company, is a lot more than getting products from point A to B. It is an important, complicated and strategic part of our business. With focused attention towards our fulfillment strategy and how it directly drives overall business profitability,...
In 2015, we launched a blog for FOC Customer Service and began with introducing our team. Understanding the people make businesses and the customer experience, a proper introduction seemed the best beginning as we introduce a new blog series.
In 2016, the FOC Customer...
The newest addition to Fiber Optic Center’s customer service department is Sydney Medeiros and we are excited to have gained another member with both great customer skills as well as eclectic personal talents.
For those who have not yet had the pleasure of working...
It is Friday and FOC Customer Service has one more member to introduce and locally he is a bit of a ‘celebrity’ you could say… from voiceovers to gigs. Where does the cheese come in? Read on!
Enjoying his third year in customer service, TJ Jansen also...
Zane Fitzgerald has been with Fiber Optic Center for over three years and brought with him an eclectic background to our customer service department. Having worked customer processes in the landscaping, construction and hospitality industries, he has a fresh...
There must be something about FOC customer service hiring and the summer months. We are celebrating Naomi’s August anniversary and this week while we roll out the exciting new “Get to know Michael Thorpe Better!” blog, we find out that he has celebrated his five...
Last May marked my 15th year with FOC and as cliché as it sounds, I cannot tell you where the time went. It seems like only yesterday I was graduating from the University of New Hampshire wondering where my path would lead me. I had a job lined up as an IT consultant...
It’s 5 o’ Clock and you realize that you need two more packets of epoxy to complete a multi-million dollar order that is due to ship the next day. You call Fiber Optic Center, place the order and they do whatever it takes to get that epoxy on that truck!
We...
