FOC Customer Service

These are times of positive change at Fiber Optic Center, Inc. (FOC) and with change comes opportunities and aspirations.  My first months as the Customer Service Department Manager have been filled with evaluation of our current systems and needs, design of a...

Shipping, for our company, is a lot more than getting products from point A to B. It is an important, complicated and strategic part of our business. With focused attention towards our fulfillment strategy and how it directly drives overall business profitability,...

In 2015, we launched a blog for FOC Customer Service and began with introducing our team. Understanding the people make businesses and the customer experience, a proper introduction seemed the best beginning as we introduce a new blog series. In 2016, the FOC Customer...

The newest addition to Fiber Optic Center’s customer service department is Sydney Medeiros and we are excited to have gained another member with both great customer skills as well as eclectic personal talents. For those who have not yet had the pleasure of working...

It is Friday and FOC Customer Service has one more member to introduce and locally he is a bit of a ‘celebrity’ you could say… from voiceovers to gigs. Where does the cheese come in? Read on!   Enjoying his third year in customer service, TJ Jansen also...

Zane Fitzgerald has been with Fiber Optic Center for over three years and brought with him an eclectic background to our customer service department. Having worked customer processes in the landscaping, construction and hospitality industries, he has a fresh...

There must be something about FOC customer service hiring and the summer months. We are celebrating Naomi’s August anniversary and this week while we roll out the exciting new “Get to know Michael Thorpe Better!” blog, we find out that he has celebrated his five...

Last May marked my 15th year with FOC and as cliché as it sounds, I cannot tell you where the time went. It seems like only yesterday I was graduating from the University of New Hampshire wondering where my path would lead me. I had a job lined up as an IT consultant...

It’s 5 o’ Clock and you realize that you need two more packets of epoxy to complete a multi-million dollar order that is due to ship the next day.  You call Fiber Optic Center, place the order and they do whatever it takes to get that epoxy on that truck! We...